After sales service

As a small business we are in a good position to give each of our customers individual attention. We do not believe that our work has necessarily ended when we sell you the pipes, we have an excellent reputation for our after sales service which has been hard won over many years. This very rarely happens, but if for any reason a customer is not happy we do anything we can, as soon as we can, to put things right, but see notes on reeds below before you contact us. Many fine pipers have proved how playable our pipes are, however the fingers are yours, we were once asked for a chanter that would make allowances for a piper’s inaccurate fingering, a request we had to turn down!

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